Refund policy

Effective date: 30 of November, 2021

Missing Items: Claims for missing items must be done within 3 business days of receiving your order.

Returns & Exchanges: 100% satisfaction guaranteed! If any product is not satisfactory you can return it within 30 days unopened or unused for full credit or refund of purchase price or exchange with no hassle. All electrical equipment & drills must be returned within 30 days from receipt for full credit or exchange. No returns accepted after 30 days on all items. Manufacturer’s warranties still apply. Bi-Monthly or promotional items must be returned or exchanged during deal period. All sales on nippers or tools are not returnable due to sterilization and hygienic purposes. Non-stock special orders are not returnable. Please allow ten business days for your credit card refund to process upon receipt of your return. A 15% restocking charge may be applicable on certain items that are returned. Incomplete displays, partial kits, used and opened items are subject to restocking fees. You are responsible for the cost of shipping returned or exchanged goods. If it was our error, we will reimburse you the cost of the shipping via ground service. There are no returns or exchanges on FREE goods on deals.

Refused Packages: All refused packages are subject to a 25% restocking fee. For COD shipments please have payment available upon delivery. All refused packages are subject to a £25.00 fee that must be paid before any future orders are shipped. Any future order must be prepaid.

Out of Stock: Due to high demand, item(s) may be out of stock at the time of the order without the website reflecting this. If/when this occurs, you will be refunded in full for those items.

Damages: Visible damages to cartons must be noted on the delivery freight bills. Reports for visible or concealed damage must be reported within 24 hours of receipt to 020 3814 2013.