Shipping policy

Effective date: 30 of November, 2021

Missing Items: Claims for missing items must be done within 3 business days of receiving your order.

Refused Packages: All refused packages are subject to a 25% restocking fee. For COD shipments please have payment available upon delivery. All refused packages are subject to a £25.00 fee that must be paid before any future orders are shipped. Any future order must be prepaid.

Out of Stock: Due to high demand, item(s) may be out of stock at the time of the order without the website reflecting this. If/when this occurs, you will be refunded in full for those items.

Damages: Visible damages to cartons must be noted on the delivery freight bills. Reports for visible or concealed damage must be reported within 24 hours of receipt to 020 3814 2013.

MSDS: We provide FREE Material Safety Data Sheets for all products currently stocked at Nail Alliance that were purchased from Nail Alliance. To request your MSDS, please call 020 3814 2013 or email support@gelishmorgantaylor.co.uk.

Signature Required Packages: Once a package is reported stolen or not received but tracking number shows delivered there will a £5.00 fee for every future order as they will be sent 'Signature Required' only.

Contact Us: If you have any questions, please contact us here, or at:
Nail Alliance UK Limiteds
Second Floor Ashdon House, Moon Lane, Barnet, Hertfordshire
EN5 5YL
Phone: 020 3814 2013