Terms and Conditions
Effective date: 30 of November, 2021
These Terms and Conditions ("Terms and Conditions") govern your access and use of this website operated by Nail Alliance UK Limited ("Nail Alliance") located at Second Floor, Ashdon House, Moon Lane, Barnet, Hertfordshire, EN5 5YL
Methods of Payment: We accept Discover, Master Card, Visa,American Express and Checks. Online orders can be paid by credit card or thru Pay Pal. Please have credit card and billing address available when ordering.
Special Orders: If you are interested in a product or certain size of product that you do not see on our website, please ask our customer service department when placing your order. We are able to order special item upon request, some products may not be available due to territorial arrangements with the manufacturer. All special orders must be prepaid and are non-returnable.
Hours of Operation: Customer service lines are open from 8:00am-4:00pm (GMT) Monday through Friday. We are closed Saturday and Sunday.
Missing Items: Claims for missing items must be done within 3 business days of receiving your order.
Returns & Exchanges: 100% satisfaction guaranteed! If any product is not satisfactory you can return it within 30 days unopened or unused for full credit or refund of purchase price or exchange with no hassle. All electrical equipment & drills must be returned within 30 days from receipt for full credit or exchange. No returns accepted after 30 days on all items. Manufacturer’s warranties still apply. Bi-Monthly or promotional items must be returned or exchanged during deal period. All sales on nippers or tools are not returnable due to sterilization and hygienic purposes. Non-stock special orders are not returnable. Please allow ten business days for your credit card refund to process upon receipt of your return. A 15% restocking charge may be applicable on certain items that are returned. Incomplete displays, partial kits, used and opened items are subject to restocking fees. You are responsible for the cost of shipping returned or exchanged goods. If it was our error, we will reimburse you the cost of the shipping via ground service. There are no returns or exchanges on FREE goods on deals.
Refused Packages: All refused packages are subject to a 25% restocking fee. For COD shipments please have payment available upon delivery. All refused packages are subject to a £25.00 fee that must be paid before any future orders are shipped. Any future order must be prepaid.
Out of Stock: Due to high demand, item(s) may be out of stock at the time of the order without the website reflecting this. If/when this occurs, you will be refunded in full for those items.
Damages: Visible damages to cartons must be noted on the delivery freight bills. Reports for visible or concealed damage must be reported within 24 hours of receipt to 020 3814 2013.
MSDS: We provide FREE Material Safety Data Sheets for all products currently stocked at Nail Alliance that were purchased from Nail Alliance. To request your MSDS, please call 020 3814 2013 or email firstname.lastname@example.org.
Signature Required Packages: Once a package is reported stolen or not received but tracking number shows delivered there will a £5.00 fee for every future order as they will be sent 'Signature Required' only.
Contact Us: If you have any questions, please contact us here, or at:
Nail Alliance UK Limiteds
Second Floor Ashdon House, Moon Lane, Barnet, Hertfordshire
Phone: 020 3814 2013